Saaz Collective
Returns & Exchanges
We want you to love what you receive. If something isn't right, we're here to help.
Returns: unused items in original packaging with tags intact can be returned within 7 days of delivery. raise a return request by emailing [email protected] with your order number.
Non-returnable: for hygiene reasons, feeding covers, burp cloths and bath products cannot be returned once the seal is opened, unless they arrived damaged or incorrect.
Exchanges: size exchanges for apparel are free once per order, subject to stock availability.
Refunds: once the returned item reaches us and passes a quick quality check, refunds are issued to the original payment method within 5–7 business days. For Cash on Delivery orders, refunds are made to your bank account via UPI/NEFT.
Damaged or incorrect items: please contact us within 48 hours of delivery with a photo, and we'll make it right at no cost to you.
